Krofile Shop Refund Policy

Refund Eligibility

1. Defective Products:

   – If you receive a defective product, you are eligible for a refund or replacement.

   – You must notify us of the defect within 30 days of the purchase date.

   – You will be required to provide proof of the defect, such as photos or a detailed description.

2. Non-Defective Products:

   – We do not offer returns or refunds for non-defective products.

   – Ensure you select the correct product and specifications before completing your purchase.

 Refund Process

1. Initiating a Refund:

   – To initiate a refund, contact our customer support team at [privacy@krofile.com](mail to:privacy@krofile.com) with your order number and details of the defective product.

   – Provide proof of the defect as required.

2. Refund Approval:

   – Upon receiving your request, our team will review the information provided.

   – If the product is deemed defective, we will approve the refund or replacement.

3. Returning the Product:

   – If a return is required, you will receive instructions on how to return the defective product.

   – Ensure the product is securely packaged to prevent further damage during transit.

4. Refund Processing:

   – Once the returned product is received and inspected, we will process your refund.

   – Refunds will be issued to the original payment method used at the time of purchase.

   – Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Replacement Policy

1. Defective Product Replacement:

   – If you prefer a replacement instead of a refund for a defective product, indicate this in your refund request.

   – Replacements will be shipped out once the defective product is received and inspected.

   – Shipping costs for the replacement will be covered by Krofile.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

   – Custom or personalized products

   – Products purchased on clearance or final sale

   – Gift cards

Additional Information

1. Shipping Costs:

   – Shipping costs for returning defective products will be covered by Krofile.

   – Original shipping costs are non-refundable.

2. Damaged or Lost Returns:

   – Krofile is not responsible for products that are damaged or lost during return shipping.

   – We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Timeline:

1. Initiating a Refund: 

– To initiate a refund, contact our customer support team at [privacy@krofile.com](mailto:privacy@krofile.com) with your order number and details of the defective product. 

– Provide proof of the defect as required.

2. Refund Approval:

 – Upon receiving your request, our team will review the information provided within 2 business days.

 – If the product is deemed defective, we will approve the refund or replacement and notify you within 3 business days. 3. Returning the Product: 

– If a return is required, you will receive instructions on how to return the defective product within 2 business days.

 – Ensure the product is securely packaged to prevent further damage during transit.

 Contact Information

For any questions or concerns about our refund policy, please contact our customer support team at [privacy@krofile.com](mailto:privacy@krofile.com).

By purchasing from Krofile Shop, you agree to this refund policy. We appreciate your understanding and cooperation in helping us provide the best possible service.

Sincerely,  

The Krofile Team