Purpose
The purpose of this policy is to ensure that the use of generative AI at Krofile is ethical, transparent, and aligned with our commitment to user privacy, data security, and high service standards. It seeks to address risks and establish best practices to ensure that AI technologies are used responsibly and effectively to benefit all stakeholders.
Scope
This policy applies to all employees, contractors, and third-party partners involved in the development, deployment, and management of generative AI systems at Krofile. This includes the integration and use of third-party services such as ChatGPT API and any other AI tools employed to support Krofile’s operations.
Principles
1. Ethical Use:
- AI systems should be designed and used in ways that uphold ethical principles and respect individual rights and privacy.
- AI must not generate content that is harmful, misleading, defamatory, or discriminatory.
- Krofile prohibits the use of AI for malicious activities, including the dissemination of fake news or deceptive advertising.
2. Transparency:
- Users will always be informed when interacting with AI-generated content.
- Clear communication will be maintained about the purpose, scope, and capabilities of AI systems.
- Any limitations or risks associated with AI outputs will be disclosed to users.
3. Privacy and Data Security:
- AI systems must comply with Krofile’s strict data privacy and security policies.
- User data used for AI training and deployment will be anonymized, encrypted, and processed following data protection laws such as GDPR and CCPA.
- Sensitive user information will never be used without explicit consent.
4. User Consent:
- Users must provide informed consent before their data is used for AI training.
- Options to opt out of data collection for AI purposes will be clearly available.
- Users can request the deletion of their data in accordance with privacy laws.
5. Accountability:
- Responsibility for AI-related decisions and outcomes will be clearly assigned to accountable teams or individuals.
- Regular internal and third-party audits will be conducted to ensure compliance with this policy.
- Any issues arising from AI use will be documented and transparently addressed.
Guidelines
1. Development and Deployment:
- AI models must be trained on diverse and representative datasets to avoid bias.
- Rigorous testing procedures will be employed to ensure the reliability and safety of AI systems.
- All deployed AI models will be continuously monitored and updated to maintain their accuracy and relevance.
- Integration of ChatGPT API will adhere to OpenAI’s terms of service and Krofile’s internal ethical standards.
2. Content Generation:
- AI-generated content will undergo review to meet Krofile’s quality and ethical benchmarks.
- Mechanisms will be implemented to prevent the generation of inappropriate or harmful content.
- AI outputs used in marketing, customer interactions, or any public-facing scenarios will be fact-checked and validated.
3. User Interaction:
- AI-generated responses will be clearly marked to distinguish them from human responses.
- Users will have access to human support channels for addressing concerns about AI-generated content.
- Feedback loops will be in place to improve AI interactions based on user experiences.
4. Data Management:
- Krofile will strictly adhere to global data protection regulations, including GDPR, CCPA, and HIPAA where applicable.
- Data used for AI training or processing will be ethically sourced and accompanied by necessary consents.
- ChatGPT API and other external AI services will handle user data only as necessary and within the limits of this policy.
5. Bias and Fairness:
- AI systems will be regularly evaluated for biases, with corrective measures applied as needed.
- Krofile is committed to ensuring fairness in AI outputs, avoiding disproportionate impacts on any user group.
- Training and education on bias mitigation will be provided to employees involved in AI development.
Incident Response
1. Reporting Issues:
- Users, employees, and partners are encouraged to report concerns or potential issues with AI systems to the AI Ethics Committee.
- Reporting channels, including anonymous options, will be made readily accessible.
2. Investigation and Resolution:
- Reported issues will be promptly reviewed by the AI Ethics Committee.
- Structured investigation processes will include root cause analysis, stakeholder consultations, and corrective action planning.
- Resolutions may include system updates, user notifications, or policy adjustments.
3. Continuous Improvement:
- Feedback from users and stakeholders will drive ongoing improvements to AI policies and systems.
- Regular training will be conducted for employees to ensure compliance with ethical AI practices.
- Krofile will engage with industry experts to stay updated on the latest advancements and risks in AI technology.
Compliance Monitoring
- Regular audits will ensure compliance with this policy, focusing on data security, ethical standards, and AI reliability.
- Non-compliance incidents will be documented, reported to senior management, and resolved promptly.
- Krofile will publish annual reports summarizing AI system performance, improvements, and compliance activities.
Contact Information
For questions or concerns about Krofile’s Generative AI Policy, please contact us at privacy@krofile.com or call us at (contact number).
By using Krofile’s AI services, you agree to this policy. We appreciate your cooperation in helping us maintain ethical and responsible AI practices.
Sincerely,
The Krofile Team
