Help center

Common questions

Krofile is a powerful SaaS platform that transforms your business’s online presence, centralizing all your digital channels into one unified profile. Here’s what Krofile does:

  • Manage Business Profiles: Krofile allows businesses to create, update, and maintain their online profiles across various platforms, ensuring consistent and accurate information.
  • Customer Engagement: It provides tools for businesses to interact with customers, manage inquiries, and respond to feedback.
  • Analytics & Insights: Krofile offers analytics to track customer behavior, engagement metrics, and business performance, helping businesses make data-driven decisions.
  • Customer CRM: The platform helps businesses manage customer relationships, store contact information, and maintain communication history.
  • Scalable Solutions: Whether you’re a small business or a large enterprise, Krofile offers different subscription plans (Starter, Growth, Professional, Enterprise) to meet your needs.

To sign up, visit our website, click the “Sign Up” button, and follow the steps to create your account. After signing up, you can choose a subscription plan and set up your business profile.

Krofile helps enhance your online presence by centralizing all platforms into a single, unified profile. It provides tools for direct customer engagement, offers analytics to track your performance, and includes CRM features to manage customer relationships effectively. All of these contribute to attracting and retaining customers.

Krofile offers Standard, Upgraded, Premium, and Enterprise plans, each with varying features to meet different business needs.Please Visit our Pricing page for all details. 

You can update your business profile by logging into your Krofile account, navigating to the profile settings, and making the necessary changes. This includes updating business information, adding new photos, or posting updates.

Yes, your data security is a top priority for us. Krofile uses industry-standard security measures to protect your information, ensuring that only authorized users can access and manage your digital business profile.

Krofile offers comprehensive support, including a support center with helpful articles, FAQs, email support, live chat, and contact form for personalized assistance. Our team is always ready to help with any questions or issues you may have.

Krofile employs data encryption, regular security audits, and compliance with industry standards to ensure your business data is secure.

Use a strong, unique password, enable two-step verification, and ensure your email is verified to enhance account security.

Immediately change your password, enable two-step verification, and contact Krofile technical support for further assistance.

Krofile uses advanced encryption protocols to protect your data both in transit and at rest, ensuring it is inaccessible to unauthorized users.

Yes, Krofile complies with major industry security standards, including GDPR and CCPA . Our platform undergoes regular security audits and assessments to maintain compliance and to ensure your data remains safe and secure.

You can include business information such as name, logo, business type, location, operating hours, team spotlights, services, pricing, menus, reviews, promotions, social media links, and more.

Log in to your Krofile account via the Krofile admin panel.

Go to your dashboard and select “Profile Settings.”

Update sections like:

  • Business name
  • Location
  • Contact information
  • Operating hours
  • Service offerings
  • Upload new images or logos

Click “Save” to apply the changes.

Use the “Preview” option to ensure everything looks correct.

Once satisfied, click “Publish” to update your profile for your audience.

Yes ,you can manage and showcase customer reviews from various platforms using the interactive reviews widget in the Krofile Admin Panel.

The Team Spotlight feature on Krofile lets you highlight your staff and their achievements directly on your digital business profile. You can showcase individual team members, their roles, and key accomplishments, providing a more personalized connection with your audience. This feature recognizes your staff’s contributions and helps customers get to know the people behind your business. Customers can react to these achievement cards with fun emoji reactions, adding an interactive element to celebrate your team’s milestones. This helps to build a stronger community and engagement between your business and its customers.

Krofile offers a variety of customization options for your digital business profile. You can update your business name, location, contact details, and operating hours. Additionally, you can upload images and logos to enhance the visual appeal of your profile. You can also showcase your services and pricing, and add interactive buttons that link to your website or social media. Lastly, Krofile allows you to optimize your profile for search engines by customizing meta titles and descriptions for better visibility.

To create a Krofile account,

  • Visit the Krofile website: Go to [Krofile’s official website].
  • Click on “Sign Up”: Locate the “Sign Up” button on the homepage.
  • Enter your business details: Provide your business name, email address, and create a password.
  • Select your plan: Choose from Starter, Growth, Professional, or Enterprise plans.
  • Verify your email: Check your inbox for a verification email and follow the link.
  • Complete profile setup: Add your business information, logo, and any other required details.
  • Start using Krofile: Once your profile is set up, explore the dashboard to manage your business’s online presence.

You can update your contact information in the “My Account” section of the Krofile Admin Panel. by following these steps:

  • Log in to your Krofile account: Use your credentials to access your account.
  • Navigate to “Settings”: Find the settings option in the dashboard menu.
  • Select “Profile”: Choose the “Profile” section to access both personal and business information.
  • Edit personal contact details: Update your name, phone number, or email address under the personal contact section.
  • Edit business contact details: Modify business phone numbers, emails, or physical addresses under the business section.
  • Save changes: Click “Save” to confirm and apply the updates.
  • Verify updates: Ensure all information is correctly updated by revisiting your profile.

Use the following steps to reset your password:

  • Go to the Krofile login page: Visit krofile.com and navigate to the login page.
  • Click on “Forgot Password”: Below the password field, click the “Forgot Password” link.
  • Enter your registered email address: Provide the email address associated with your Krofile account.
  • Check your inbox: Look for a password reset email from Krofile in your inbox (including spam/junk folders).
  • Use OTP: Open the email and use the provided OTP code to reset your password.
  • Enter OTP: Enter the OTP on the password reset page.
  • Create a new password: Enter a new, strong password and confirm it.
  • Log in with the new password: Once your password is updated, you can log in using the new credentials.

Yes, Multiple users can manage a single Krofile account.

  • The account owner can add team members with different roles and permissions.
  • Team members can help manage business profiles collaboratively.
  • Users can update business information, engage with customers, and analyze data.
  • Each user’s access is based on their assigned role.
  • Ideal for larger teams that need shared access for efficient management.

To deactivate or delete your account, contact Krofile support for assistance. They will guide you through the process.

Krofile offers Standard, Upgraded, Premium, and Enterprise plans, each with varying features to meet different business needs.Please Visit our Pricing page for all details. 

You can update your payment information in the “Billing and Payments” section of the Krofile Admin Panel.

You will be notified to update your payment information. If not resolved, access to premium features may be temporarily suspended. If this continues then please feel free to contact our support team.

Yes, Krofile offers a 25% discount on yearly commitments for all subscription plans.

Your invoices will be sent directly to your registered email address. You can view and download them from your email for easy access and record-keeping.

You can reach technical support via email (support@krofile.com) , raise a ticket, or live chat available on the Krofile platform. 

Tutorials and troubleshooting guide videos will be available in the Krofile admin panel.

You can visit our Help Center for troubleshooting guides or contact our support team directly through email or live chat for assistance. Providing detailed information about the issue will help expedite the resolution process.

You can report bugs or suggest features by contacting the support center or using the feedback option available in the Admin Panel.

Yes, Krofile provides community forums in social media where users can discuss topics, share experiences, and seek advice from other users.

Need help with your Digital Business Profile? Contact us for personalized assistance and detailed guidance.