Privacy Policy

2. Overview of Our Services

Krofile is a digital business profile management platform designed to help businesses enhance their online presence, improve customer engagement, and optimize operational efficiency. Our Services include but are not limited to review generation, review showcasing, customer relationship management (CRM), analytics, linking with third-party services, and marketing tools.

3. Information We Collect

We collect various types of information to provide, improve, and secure our Services. The information collected includes:

a. Personal Information You Provide Directly

• Account Registration: To register and use our Services, we collect your business name, full name, email address, phone number, and other contact and business details.
• User Profiles: During account setup, you provide a username and password and additional details such as business descriptions, industry, feedback, and comments.
• Support and Contact Information: If you contact us for support or inquiries, or through our live chat, we collect your name, email address, phone number, and the content of your messages. Sensitive information shared via live chat may be stored temporarily and deleted after 3-4 days.
• Newsletter Subscription: If you sign up for our newsletter, we collect your email address to send you updates and marketing information about our Services.

b. Information Collected Automatically

• Log Data: Our servers automatically collect information when you use our website or platform, including IP addresses, browser types, operating systems, referring URLs, page views, timestamps, and interaction data.
• Device Information: We collect information about the devices you use to access our platform, including device types, operating systems, settings, unique device identifiers, and crash data.
• Location Information: We may infer your approximate location from your IP address or other data such as the business address provided during registration. This helps in tailoring content and services relevant to your location.

c. Information from Third Parties

• Third-Party Integrations: When you enable linking with third-party services (e.g., social media platforms, review sites, marketing tools), we may receive information from these services as authorized by you. This can include customer feedback, analytics data, and profile information. We recommend reviewing the privacy settings of these third-party services to understand what data may be shared with Krofile.

d. Cookies and Similar Technologies

• Cookies and Tracking: We use cookies, beacons, tags, and scripts to collect and track information and improve our Services. Cookies help us understand your preferences, analyze usage patterns, and provide customized content. You can manage your cookie preferences through your browser settings.

4. How We Use Your Information

Krofile uses the information we collect for various business purposes, including but not limited to:

a. Providing and Enhancing Our Services

• To set up and manage your account, authenticate users, and enable access to our platform.
• To facilitate communication and interactions between you and your customers via our platform.
• To process transactions, billing, and payments.
• To provide customer support, respond to inquiries, and resolve issues.

b. Improving and Developing Our Services

• To analyze usage patterns, gather feedback, and conduct research to improve our website and platform.
• To develop new features, tools, and services tailored to user needs.
• To ensure our website and platform remain user-friendly and effective.

c. Security and Fraud Prevention

• To verify your identity, detect unauthorized access, and maintain security.
• To prevent, detect, and respond to fraud, abuse, security breaches, and other suspicious activity.
• To conduct security assessments and monitor the integrity of our Services.

d. Marketing and Personalization

• To send you marketing communications, promotional materials, newsletters, and service updates, subject to your consent.
• To personalize and enhance your experience by providing content and features that match your interests.
• To conduct surveys, contests, and promotional activities.

e. Compliance, Legal Obligations, and Protection

• To comply with applicable laws, regulations, and legal requests.
• To enforce our Terms of Service and other agreements.
• To protect our rights, property, safety, and the rights, property, and safety of our users, customers, or the public.

5. Sharing and Disclosure of Information

Krofile may share your personal information in the following circumstances:

a. With Your Consent

We may share your information when you explicitly provide consent, such as when authorizing third-party integrations or participating in collaborative features.

b. Corporate Affiliates

We may share information with our parent company, subsidiaries, and affiliates to improve and provide our Services.

c. Service Providers and Partners

We engage third-party service providers and business partners to perform functions on our behalf, such as data hosting, customer support, payment processing, analytics, marketing, and consulting. These providers are contractually obligated to use your personal information only as directed by us and in compliance with this Privacy Policy.

d. Legal and Regulatory Compliance

We may disclose information to comply with legal obligations, court orders, subpoenas, or requests from government or regulatory authorities. We may also disclose information to protect our rights, enforce agreements, or respond to legal claims.

e. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred or disclosed as part of the business transaction, subject to confidentiality obligations.

f. Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot be used to identify you for purposes such as analytics, research, and marketing.

6. Use of Third-Party Logos and Trademarks

Krofile may use third-party logos and trademarks within our platform to represent integrations, Liking and partnerships. The use of such logos and trademarks is solely for informational purposes and does not imply endorsement or affiliation unless explicitly stated.

Representation Purposes Only:
Our website and platform may display logos, trademarks, or brand names of third-party companies (such as Facebook, Google, LinkedIn, etc.) strictly for representational purposes. This includes linking to our social media profiles (e.g., “Follow us on Facebook”) or directing users to review our services on third-party platforms (e.g., “Review us on Google”). These logos are used to facilitate user interactions and enhance the functionality of our services.

No Affiliation or Endorsement:
The use of any third-party logos or trademarks on our website or platform does not imply any affiliation, sponsorship, endorsement, or approval by the respective trademark holders of our services or products. Krofile uses these logos solely for informational and representational purposes to indicate integration or compatibility with third-party services.

Intellectual Property Rights:
All third-party logos and trademarks displayed on our website and platform are the property of their respective owners. Krofile respects the intellectual property rights of others and uses these logos under fair use provisions or specific permissions granted by the trademark holders. We do not claim ownership of any third-party trademarks or logos displayed on our site.

Compliance with Trademark Guidelines:
Krofile endeavors to comply with the branding and trademark guidelines provided by respective companies. If any company believes their logo or trademark has been used inappropriately or against their policies, please contact us immediately at privacy@Krofile.com. We will review the matter and take appropriate corrective action.

Disclaimer of Liability:
Krofile is not responsible for the content, actions, or policies of third-party companies or platforms whose logos or trademarks appear on our website and platform. Any interaction or engagement with such third-party platforms is solely at the user’s discretion and responsibility. Users should review the terms and privacy policies of third-party platforms before interacting with them.

Amendments:
Krofile reserves the right to modify or remove any third-party logos or trademarks from our website and platform at any time, without prior notice, to comply with updated trademark guidelines, legal requirements, or changes in business operations.

Third-Party Services

 In addition to OpenAI, we may use other third-party APIs to enhance our service offerings. These APIs may process your data in accordance with their own privacy policies. Our service may use third-party providers, such as OpenAI, for certain functionalities. OpenAI may collect and process data as part of their service delivery. For more details, please review OpenAI’s Privacy Policy: OpenAI Privacy Policy.

7. Indemnification

By accessing or using Krofile’s Services, you agree to indemnify, defend, and hold harmless Krofile, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, service providers, and business partners (collectively, “Krofile Parties”) from and against any claims, demands, actions, liabilities, losses, damages, costs, or expenses, including reasonable legal fees and expenses, arising out of or related to:

1. Your Use of the Services: Any use or misuse of Krofile’s Services by you or any person using your account, whether authorized or unauthorized, including but not limited to any data you upload, submit, post, or transmit through our platform.
2. Violation of the Privacy Policy or Terms of Service: Any breach or violation of this Privacy Policy, our Terms of Service, or any other agreement or policy incorporated by reference, by you or any person using your account.
3. Infringement of Rights: Any infringement or violation of any intellectual property rights, privacy rights, publicity rights, or other rights of any person or entity due to your use of Krofile’s Services.
4. Content and Data Issues: Any issues arising from content, data, or information you provide, upload, or transmit through Krofile’s platform, including the accuracy, legality, reliability, or appropriateness of such content.
5. Unauthorized Access or Use: Any unauthorized access to or use of Krofile’s servers and/or any personal or financial information stored therein due to your actions, omissions, or failure to maintain the security of your account credentials.
6. Misrepresentation or Fraud: Any misrepresentation or fraudulent activities conducted by you or on your behalf in connection with the use of Krofile’s Services.
7. Legal Violations: Any violation of applicable laws, regulations, or industry standards resulting from your use of the Services, including but not limited to data protection laws, consumer protection laws, and advertising regulations.
8. Third-Party Claims: Any claims brought against Krofile by third parties as a result of your use of Krofile’s platform, including but not limited to claims of defamation, invasion of privacy, or violation of any contractual obligations or terms agreed upon by you and third parties.
9. Harm to Third Parties: Any harm caused to third parties as a result of your interactions with or access to third-party content or services through Krofile’s platform.

Procedure for Indemnification

• Notice: Krofile will promptly notify you in writing of any claim, action, or proceeding for which indemnification is sought, provided that failure to provide such notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced thereby.
• Control of Defense: Krofile reserves the right to assume the exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate fully with Krofile in the defense of any such claim. You may not settle any claim without Krofile’s prior written consent.
• Cooperation: You agree to provide Krofile with reasonable assistance, at your own expense, in defending any such claims. This includes but is not limited to providing access to your records, documents, and employees as necessary.

Waiver of Liability

Krofile’s indemnification obligations do not apply to any claims or damages arising out of the negligence, gross negligence, or willful misconduct of Krofile or its agents, nor does this indemnification cover any claims where the liability is otherwise limited by applicable law.

Severability

If any part of this indemnification clause is found to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this clause, which shall remain in full force and effect.

8. Audit Rights and Compliance Monitoring

Krofile is committed to maintaining the highest standards of data security, privacy, and compliance. To uphold these standards, Krofile reserves the right to conduct audits and compliance checks as part of its ongoing effort to protect user data and ensure adherence to this Privacy Policy and all applicable laws and regulations.

1. Purpose of Audits and Compliance Monitoring

• Ensuring Adherence to Policies and Laws: Audits are conducted to verify that Krofile, its users, and third-party service providers comply with this Privacy Policy, applicable data protection laws, industry standards, and contractual obligations. This includes compliance with regulations such as GDPR, CCPA, and other relevant privacy frameworks.
• Data Security and Integrity: Audits are performed to evaluate the effectiveness of Krofile’s data security measures and protocols. This includes examining access controls, data encryption practices, and incident response procedures to prevent unauthorized access, data breaches, and security threats.
• Detecting and Preventing Fraud and Abuse: Compliance monitoring aims to identify and prevent fraudulent activities, abuse, and any unauthorized use of the platform. This involves analyzing user behavior, access logs, and transaction records to detect anomalies and potential security breaches.
• Maintaining Service Quality: Regular audits ensure that Krofile’s services meet quality standards, maintain operational integrity, and continue to provide a safe and reliable environment for all users.

2. Scope of Audits

• Internal Audits: Krofile conducts regular internal audits of its systems, processes, and data handling practices. These audits are designed to assess compliance with internal policies, identify areas for improvement, and implement corrective actions where necessary.
• External Audits: Krofile may engage independent third-party auditors to conduct comprehensive security and compliance assessments. These external audits provide an objective evaluation of Krofile’s adherence to privacy and security standards.
• User and Vendor Audits: Krofile reserves the right to audit its users’ and third-party service provider’s compliance with the terms of this Privacy Policy and applicable laws. This may include reviewing data handling practices, security measures, and compliance documentation provided by users and vendors.

3. Audit Procedures

• Notice of Audit: Krofile will provide reasonable notice before conducting an audit, except in cases where immediate action is required due to suspected violations, security incidents, or legal obligations.
• Access to Information: During audits, Krofile may request access to relevant data, systems, and records necessary to verify compliance. This may include access to user accounts, transaction logs, and any related documentation that supports the audit process.
• Confidentiality: Information obtained during audits will be treated with the highest level of confidentiality. Krofile is committed to ensuring that audit activities do not compromise user privacy or business confidentiality. Findings from audits will be shared on a need-to-know basis and only with authorized personnel.
• Reporting and Remediation: Upon completion of an audit, Krofile will provide a report outlining the findings, any identified issues, and recommended corrective actions. Users or third parties found to be non-compliant will be required to take corrective measures within a specified timeframe to address the issues.

4. Monitoring Activities

• Automated Monitoring: Krofile utilizes automated monitoring tools to continuously track data usage, access patterns, and system performance. These tools help identify potential security threats, unusual activities, and unauthorized access attempts in real-time.
• Behavioral Analysis: Krofile may analyze user behavior and interaction with the platform to detect anomalies, such as excessive data access requests, unusual login locations, or patterns indicative of fraud or misuse.
• Incident Response: In the event of detected anomalies, security incidents, or suspected breaches, Krofile will initiate an incident response procedure. This includes isolating affected systems, investigating the incident, and notifying impacted users as required by law.

5. Compliance with Legal and Ethical Standards

• Legal Compliance: All audits and monitoring activities are conducted following applicable laws, regulations, and industry standards. Krofile ensures that its practices align with privacy laws, such as GDPR, CCPA, and other relevant frameworks, to safeguard user rights and data protection.
• Ethical Conduct: Krofile is committed to conducting audits and compliance checks ethically and transparently. Users will be informed of the purpose and scope of audits, and Krofile will ensure that monitoring activities are proportionate, necessary, and respectful of user privacy.

6. User Cooperationm

• User Obligations: Users are expected to cooperate fully with audit requests, provide accurate information, and implement necessary measures to comply with this Privacy Policy and applicable laws. Failure to cooperate with audit and compliance requirements may result in suspension or termination of services.
• Feedback and Improvements: Krofile encourages feedback from users on audit processes and compliance measures. User input is valuable in enhancing our privacy practices, improving service quality, and maintaining a secure and compliant environment.

7. Enforcement and Consequences

• Non-Compliance: Users or third-party providers found to be in violation of this Privacy Policy, security protocols, or applicable laws during an audit may face consequences, including suspension of access, termination of agreements, or legal action, depending on the severity of the breach.
• Continuous Improvement: Audit findings are used to continually improve Krofile’s data security, privacy policies, and compliance practices. Regular review and updates to policies ensure that Krofile adapts to evolving legal requirements and industry best practices.

9. Termination for Non-Compliance

Krofile may terminate or suspend your access to our Services immediately, without prior notice or liability, for any violation of this Privacy Policy or non-compliance with applicable laws and regulations. Termination does not relieve you of any obligations or liabilities incurred prior to termination.

10. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, secure servers, and data loss prevention mechanisms. Despite our efforts, no method of transmission over the Internet or method of electronic storage is entirely secure. We cannot guarantee absolute security, and you are advised to take precautions to protect your personal information.

11. Data Retention

Krofile retains personal information for as long as necessary to fulfill the purposes for which it was collected, provide Services, comply with legal obligations, resolve disputes, and enforce agreements. We may retain certain information for legitimate business purposes or as required by law, even after you terminate your account or stop using our Services. Once the information is no longer needed, we will securely delete or anonymize it.

12. Cookies and Tracking

We use cookies and similar technologies to collect information about your interactions with our website and platform. Cookies help us understand user preferences, improve functionality, and enhance the user experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

13. Your Rights

As a user of our Services, you have rights regarding your personal information, including:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete personal information.
• Right to Erasure: You can request the deletion of your personal information, subject to legal or contractual obligations.
• Right to Restriction: You can request restrictions on processing your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format.
• Right to Object: You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Right to Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise your rights, please contact us at privacy@Krofile.com. We will respond to your request in accordance with applicable laws.

14. Children’s Privacy

Krofile’s Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have inadvertently collected information from a child under 16, we will promptly delete it. If you believe we have collected information from a child under 16, please contact us at privacy@Krofile.com.

15. International Data Transfers

Krofile may transfer your personal information to countries outside your country of residence for processing, storage, and operational purposes. We implement appropriate safeguards, such as data processing agreements and compliance with international data protection laws, to ensure that your information is protected when transferred internationally.

16. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of significant changes by posting the revised policy on our website and updating the “Effective Date.” Continued use of our Services after changes become effective signifies your acceptance of the updated policy.

17. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from it are governed by the laws of [State/Country], without regard to conflict of law principles. Any legal actions or proceedings related to this Privacy Policy shall be brought exclusively in the courts located in [State/Country].

18. Contact Information

If you have any questions, concerns, or comments about this Privacy Policy, or if you wish to exercise your rights or lodge a complaint, please contact us at:

Email: privacy@Krofile.com
Address: Concord, NC 28025, USA

19. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides specific rights regarding your personal information. You have the right to request information about the categories and specific pieces of personal information we collect, the sources of that information, the purposes for collection, and the categories of third parties with whom we share your information.

To exercise your CCPA rights, please contact us at privacy@Krofile.com. We will respond to your request within the timeframes required by law.

20. GDPR Compliance

Krofile complies with the General Data Protection Regulation (GDPR) for users within the European Union (EU) and European Economic Area (EEA). We ensure that personal data is collected, processed, and stored in accordance with GDPR requirements. For more information about our GDPR compliance, please visit [link to GDPR page].

21. CAN-SPAM Act Compliance

Krofile complies with the CAN-SPAM Act, which sets the rules for commercial emails, gives recipients the right to stop receiving emails, and outlines penalties for violations. To comply with the CAN-SPAM Act, we:

• Use accurate email addresses and subjects.
• Identify emails as advertisements where applicable.
• Include our physical address in email communications.
• Honor opt-out requests promptly.
• Provide a mechanism to unsubscribe from future emails.

If you wish to unsubscribe from our emails, please use the link provided at the bottom of each email or contact us at privacy@Krofile.com.

22. Opt-In and Opt-Out Choices

You can opt-in or opt-out of receiving communications from us at any time. If you opt-in to receive information, you can change your preferences or opt-out later by following the unsubscribe instructions in our emails or contacting us at privacy@Krofile.com.

23. Links to Other Websites

Our website and platform may contain links to external websites or services operated by third parties. These links are provided for your convenience and to enhance your experience by directing you to additional resources, social media profiles, or relevant content. However, please be aware of the following:

1. No Endorsement or Affiliation

The inclusion of links to third-party websites does not imply endorsement, sponsorship, or affiliation with those websites or their owners. Krofile provides these links solely for informational purposes and for your convenience. The presence of a link does not signify that Krofile has reviewed or approves the content, services, or privacy practices of the linked website.

2. No Control Over Third-Party Websites

Krofile does not have control over third-party websites and is not responsible for their content, accuracy, or practices. Third-party websites operate independently of Krofile and may have different privacy policies, terms of use, and security measures. When you access a third-party website through a link on our platform, you do so at your own risk.

3. Third-Party Privacy Practices

Once you leave Krofile’s website or platform, our Privacy Policy no longer applies. Any information you provide to third-party websites is subject to their privacy policies and data protection practices. Krofile is not responsible for how third-party websites collect, use, share, or secure your personal information. We strongly encourage you to review the privacy policies of any third-party websites you visit to understand their data protection practices.

4. Security of External Links

While Krofile takes reasonable steps to ensure the security of its own website and platform, we cannot guarantee the security of third-party websites linked to our platform. External links may be vulnerable to security risks, such as malware, phishing, or other cyber threats. Users should exercise caution when navigating to external websites and ensure they have up-to-date security software and practices in place.

5. Responsibility for Transactions

If you engage in any business transactions, communications, or other interactions with third-party websites linked from our platform, such interactions are solely between you and the third party. Krofile is not liable for any losses, damages, or issues arising from transactions or interactions with third-party websites. It is your responsibility to perform due diligence before engaging with external sites.

6. Reporting Concerns

If you encounter any issues, such as inappropriate content, security concerns, or privacy violations on a third-party website linked to our platform, please report these concerns to Krofile at privacy@Krofile.com. While we do not control third-party websites, we value user feedback and will take appropriate actions, such as removing links that pose risks to our users.

7. Changes to This Section

Krofile reserves the right to update this section of our Privacy Policy as needed to reflect changes in our practices, legal requirements, or the nature of links provided on our platform. Users are encouraged to review this section periodically to stay informed about how we handle links to other websites.

24. Data Breach Policy

Data breach policy, at Krofile, we take privacy seriously. That is why we take every possible precaution to protect personal data and actively work to avoid any data protection breaches which could compromise our data security, or the personal rights of our clients, customers, or anyone else associated with our company.

To mitigate the risk that any such data compromise could pose, we have developed the following data breach policy. It is an integral part of our compliance responsibilities under the General Data Protection Regulation and Data Protection Act 2018 and is designed to develop clear lines of responsibility and processes that must be followed to adequately mitigate and manage data breach and security incidents.

What does this policy cover?

The scope of this data breach policy encompasses all personal and sensitive data our company holds. This data breach policy applies to everyone at our company – including employees, temporary or casual staff, consultants, suppliers, contractors, freelance workers, or other data processors who are storing or processing data on behalf of our company.

What is the purpose of this policy?

The purpose of this data breach policy is to contain all data breaches and to minimize the risks associated with any breaches. It also outlines the actions that should be taken in the event of a breach to ensure data is secure and to prevent further breaches.

About data breaches

A data breach is defined as any incident, event or action that has the potential to compromise the availability of data, the integrity of data, confidentiality or our company’s data systems.

This includes incidents or events that happen by accident or deliberately. Both confirmed and suspected incidents may qualify as a data breach.

For the purposes of this data breach policy, an incident may include (but is not limited to) any of the following:

• Unauthorised use or accessing of data
• Unauthorised modification of data
• Loss of personal or sensitive data
• Theft of personal or sensitive data
• Loss or theft of equipment on which data has been stored
• Individual error
• Any attempts to gain access to data or our company IT systems (both successful or failed)
• Defacement of web property
• Physical incidents, like a fire, which could compromise IT systems

25. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the United States. Any disputes arising out of or relating to this policy shall be resolved in the courts of the United States, to the exclusion of any other jurisdiction.

26. Termination of Services

You may terminate your use of Krofile’s services at any time by contacting us at privacy@Krofile.com. Upon termination, we will deactivate your account and delete or anonymize your personal information in accordance with our data retention policy, unless we are required to retain certain data for legal, regulatory, or contractual obligations. Termination of your account will not affect any rights or obligations incurred prior to the termination date. Please note that while we aim to process termination requests promptly, it may take up to 30 days to fully complete the termination and data deletion process. Additionally, some information may remain in backup archives for a limited period, but it will be isolated from further processing. If you have any questions or need assistance with the termination process, please contact our support team at privacy@Krofile.com.

27. Questions Regarding Our Privacy Policy

If you would like to contact us to discuss any queries or concerns about this Privacy Policy or Krofile’s data protection practices, or if you are seeking to exercise any of your statutory rights, contact us at privacy@Krofile.com Krofile will respond within a timeframe that is compliant with all applicable regulations.

28. Revisions and Modifications to our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.

29. Governing Law and Jurisdiction

This Privacy Policy will be governed and interpreted under the laws of the State of America without giving effect to its choice of law rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to this Privacy Policy shall be to the competent courts in America only, to the exclusion of any other jurisdiction.

Thank you for taking the time to review our Privacy Policy. We are dedicated to safeguarding your personal information and maintaining your trust. If you have any questions or concerns, please contact us at privacy@Krofile.com.

Sincerely,
The Krofile Team